Z99 Terms & Conditions – A Complete Guide to Using the Platform

Z99 (hereinafter referred to as "we", "us", or "the z99 Platform") is an online gaming and betting service designed specifically for users in Bangladesh. These Terms & Conditions apply to the use of all z99 services.

This document constitutes a legally binding agreement between you and z99. By registering an account, using the platform, or participating in any game, you agree to be bound by these terms.

Z99's services are intended for personal entertainment only. Operating an account for commercial purposes or on behalf of a third party is strictly prohibited.

To open an account at z99, you must meet the following requirements:

• Each individual may only hold One Account Only Multiple accounts found under the same individual's name will all be terminated.
• All information provided during registration must be truthful, accurate, and complete. Accounts created with false information may be closed at any time.
• Your account password and login credentials must be kept strictly confidential. Do not share them with anyone.
• Any unauthorized access or suspicious activity on your account must be reported to z99 support immediately.
• Z99 may request identity verification (KYC) documents at any time. Failure to submit the required documents within the specified timeframe may result in a temporary account suspension.

The following requirements must be met to use z99:

• You must be at least 18 years old must be.
• Must be a legal citizen or permanent resident of Bangladesh.
• You must have a valid mobile banking account registered in your own name.
• You must be in a sound mental state and capable of knowingly accepting the terms and conditions.
• If you have a previously banned account on z99, you will not be permitted to open a new one.

Z99 may request a copy of your NID, passport, or birth certificate at any time for age verification purposes.

Please follow the guidelines below when making a deposit at z99:

• Your own In your own name Deposits must be made from a registered payment account.
• Deposits made through third parties are strictly prohibited and will be cancelled and refunded.
• Funds are credited to your z99 account immediately after deposit. If there is a delay, please contact support with your payment reference number.
• Z99 does not charge any additional fees on deposits.

The following rules apply to all withdrawals from z99:

• Minimum Withdrawal Amount ৳500।
• Withdrawals from verified accounts typically 15 minutes to 2 hours to complete.
• Funds will only be returned to the same payment method used for the original deposit.
• Your daily withdrawal limit is determined by your VIP level. For standard members, the maximum daily withdrawal limit is ৳50,000.
• To withdraw winnings earned from a bonus, the associated wagering requirements must be fulfilled.
• KYC verification may be required before your first withdrawal.

All bonus offers at z99 are subject to the following general terms:

• Welcome Bonus (200%): Available on your first deposit only. Each person is eligible once. Wagering requirement is 3x (you must bet three times the bonus amount).
• Reload Bonus: Once per day, up to ৳5,000. 5x wagering. Valid for 24 hours.
• Weekly Cashback: 10% of the previous week's net losses. No wagering required — credited directly to your balance.
• Referral Bonus: ৳500 per successful referral, credited to your friend instantly.

Reasons for bonus cancellation:

• Registering with false information or holding multiple accounts.
• Attempting to withdraw without meeting the bonus requirements.
• Attempting to claim bonuses using another person's account or device.
• Failing to complete the wagering requirement within the specified time period.

All games on z99 are internationally certified RNG (Random Number Generator) technology. Every outcome is completely random and unbiased.

• Casino Games: Full rules for each game are available on the respective game page. You can also try Demo Mode to learn for free.
• Lottery: Every draw is broadcast live via live stream. All draws are fully transparent with no predetermined outcomes.
• Sports Betting: All betting options are available on the match odds page. No changes can be made once a bet has been confirmed.
• If a game is interrupted due to a technical error or server issue, z99 reserves the right to void that round.
• Any winnings obtained by exploiting software bugs or vulnerabilities will be voided.

The following rules apply at all times for Sports Betting at z99:

• Once a bet is confirmed, it cannot be cancelled. Always review the odds carefully before placing your bet.
• If a team or player withdraws from the competition before the match begins, any bet placed on them will be declared void and the stake will be refunded.
• Z99 is not liable for bets that are voided due to internet disconnection or connectivity issues during live betting.
• If an obvious error is found in the odds (incorrect values), z99 reserves the right to void the affected bet.
• Suspicious betting patterns (such as unusually large bets placed simultaneously across multiple accounts) will be flagged for investigation.

• Multiple Accounts: Creating or operating multiple accounts under the same identity.
• Bonus Abuse: Providing false information or attempting to exploit the system in order to claim bonuses.
• Money Laundering: Using z99 for money laundering or any other illegal financial activity.
• Hacking & Software Exploits: Exploiting system vulnerabilities, or using bots or automation software.
• Collusion: Colluding with other players or manipulating the outcome of games.
• Misrepresentation of Identity: Operating an account under someone else's identity.
• Third-Party Payments: Depositing or withdrawing using another person's payment method.

Z99 treats the security of your personal information as its highest priority. Our full Privacy Policy Privacy Policy page details.

• Z99 never shares your password or full payment details with any third party.
• All data is protected with 256-bit SSL encryption.
• Information may be disclosed to authorities where required by law.
• To opt out of marketing communications, contact our support team at any time.

Z99 believes gaming is a source of genuine enjoyment — as long as it's done responsibly. Our Responsible Gaming page details.

• Never spend beyond your means.
• Never chase your losses — trying to win back what you've lost often leads to even greater losses.
• You can set a deposit limit on your own account at any time.
• You may request a temporary or permanent self-exclusion at any time.
• If you notice signs of gaming addiction, please seek professional help.

Z99 reserves the right to update these Terms & Conditions at any time. In the event of changes:

• At least 7 Days' Notice will be sent — via email or app notification.
• Continued use of z99 after any changes have been made will be considered acceptance of the updated terms.
• Z99 reserves the right to suspend any account without prior notice in the event of a rule violation.

Dispute Resolution: In case of any dispute, please contact the z99 support team first. We will do our best to resolve the issue within 48 hours. If a resolution cannot be reached, third-party mediation is available.

The latest version of these Terms & Conditions will always be available on this page. The date of each revision will be noted at the top of the page.