1. Home
  2. Responsible Gaming
Our Commitment

Z99 Responsible Gaming – Play safe, always stay within your limits

Entertainment is at its best when it stays in control. z99 believes every player's happiness and safety matter more than any profit. This page walks you through everything you need to know about playing responsibly.

18+ Only
Set a Limit
24/7 Support
Free Tools
z99's Responsible Gaming Pledge
Minors will not be permitted to open an account under any circumstances.
Set your own deposit and session limits with ease
Immediate help & self-exclusion if signs of addiction appear
Round-the-clock support and counselling referrals in Bengali
Play for fun — not to chase losses
Gaming Is About Fun
A loss isn't the end
Stay Within Your Budget
Respect your time limits
Strict 18+ Rule
Important Notice — Please Read

Online gaming and betting are entertainment — not a reliable source of income. Every game carries an equal chance of winning or losing. Only spend what you can afford to lose without it affecting your daily life. Responsible gaming means knowing your limits and sticking to them.

What is responsible gaming and why does it matter
The Foundation of Enjoyable Gaming

Responsible gaming means knowing your limits — in terms of time, money, and personal capacity — and enjoying gaming as entertainment within those limits. At z99, we see gaming as a fun experience, never as a source of income or a way to solve problems.

Online gaming is growing rapidly in Bangladesh. Millions of people participate daily in cricket betting, lottery, and casino games — and the vast majority play responsibly. For some, however, gaming can become a challenge. z99 is committed to standing by every user in facing that challenge.

Keep in mind: Responsible gaming doesn't mean quitting — it means enjoying yourself within healthy limits. As long as you play within bounds, z99 is always by your side.

Research shows that players who set a defined budget and time limit enjoy gaming more over the long term. Fun is only sustainable when it doesn't come at the cost of other areas of your life.

Recognise the warning signs
Seek help immediately if you notice these signs
1
Desperately Chasing Losses
"One more win and everything will be fine" — if that thought keeps coming back, recognize it as a warning sign.
2
Spending Beyond Your Means
If you feel the urge to spend money meant for rent, food, or your child's education on gaming, stop right now.
3
Hiding your gaming from family
If you start hiding your gaming from the people you care about, take it as a sign that a problem may be developing.
4
Neglecting Work or Studies
If gaming is on your mind and you're struggling to focus at work or study, that's a sign of addiction.
5
Unable to Stop
Starting with "just one round" and being unable to stop hours later.
6
Borrowing to Play
Gaming with money borrowed from friends, family, or loans is the most serious warning sign.
Check Yourself
Answer these 4 questions to check your gaming habits
1. Did you exceed your set budget last month?
2. Do you feel upset after a loss and find yourself wanting to win it back?
3. Have family or friends expressed concern about your gaming?
4. Do you find yourself unable to stop even when you want to?
z99's Responsible Gaming Tools
All the free tools you need to keep your gaming in check

Z99 believes every player should be in control of their own gaming. That's why we've built a set of tools you can use anytime, completely free of charge — your best allies for responsible play.

Deposit Limit
Set your own daily, weekly, or monthly deposit limit. Decreasing your limit takes effect immediately. Increasing it requires a 7-day waiting period.
Free of charge
Session Time Limit
Decide how long you'll play in one sitting before you start. You'll get an automatic notification when the time is up and your session will end.
Takes effect immediately
Cooling-Off Period
Want to give yourself a break? Pause your gaming for anywhere from 24 hours to 30 days. You won't be able to log in during this period.
Free of charge
Self-Exclusion
For a longer break, you can request a self-exclusion ranging from 6 months to permanent. Your account will be completely suspended during this period.
Notify Support
Gaming History Review
See exactly how much you've spent and how long you've played. This report is a valuable tool for understanding your own gaming patterns.
Free of charge
Support & Counselling
If you feel something's wrong, our Bangla-speaking support team is available 24/7. Professional counselling referrals are also provided if needed.
Available 24/7
How to Set Your Limits
Set Your Gaming Limits in 5 Easy Steps
1
Log In to Your Account
Log in to your account on the z99 app or website.
2
Open your profile menu
Click the profile icon in the top right corner.
3
Select the "Responsible Gaming" option
Go to Responsible Gaming in the menu.
4
Set your boundaries
Set a deposit, session, or loss limit — or all three.
5
Confirm — takes effect immediately
Your limit takes effect as soon as it's saved. You'll receive an email confirmation.

Or reach us via support: If you can't do it in the app, email us at support@z99.bio or reach out via live chat. We'll set it up for you right away.

6 Tips for Healthy Gaming Habits
For Long-Term Enjoyment
💰
Set a Budget First
Decide how much BDT you're willing to spend before you start playing.
⏰
Set a Time Limit
Decide in advance how long you'll play each day.
🎯
Keep It Entertainment
Gaming is for fun — not for income.
🚫
Don't play under stress
Playing when you're angry, sad, or stressed is a risky habit.
👨‍👩‍👧
Inform your family
Don't hide your gaming — keep it transparent.
🔄
Take a break
Taking regular breaks from gaming is a healthy habit.
Minor Protection
The 18+ rule is strictly enforced at all times

z99's non-negotiable rules: No one under 18 is permitted to open an account or play on z99. This is both a legal requirement and our ethical responsibility.

We take the following measures to protect minors:

  • Age verification is mandatory at registration.
  • Suspicious accounts are investigated immediately.
  • Large withdrawals are not processed without NID verification.
  • Parents can request the closure of a minor's account.

A note for parents: If you suspect your child or teenager is gaming online, email us immediately at support@z99.bio.

How to Get Help
You're Not Alone — We're Here for You

Acknowledging a problem is a sign of strength, not weakness. If you feel gaming is affecting your life, take the following steps:

  1. Contact z99 Support: support@z99.bio — you'll receive a response within 24 hours.
  2. Live Chat: Click the live chat button on the app or website for instant help.
  3. Self-Exclusion: Temporarily or permanently close your account on your own terms.
  4. Let your family know: Talk to someone you trust — their support can make all the difference.

Important: The z99 support team never judges. We're here to help, nothing more. Reach out without hesitation.

Z99's Responsible Gaming Commitment

Because your well-being matters more to us than anything else

Your Well-Being Comes First
At z99, your mental and financial wellbeing takes priority over any business objective. That has been our core value since day one.
Everything Under Your Control
Deposit, session, loss — you set all the limits yourself. We simply ensure they are upheld.
24/7 Support in Bengali
Day or night, whatever the issue — our Bengali-speaking support team is always ready to help. No judgment, just support.
Privacy guaranteed
Seeking help is completely confidential. Your identity and personal situation will never be shared with anyone.
Strict Age Verification
The 18+ rule is not just a checkbox — we genuinely verify it. We make no compromises when it comes to protecting minors.
Take a Break Anytime
Not in the mood to play, or feel like you need a break — end your session with a single click. No questions asked, no obstacles.

Responsible Gaming FAQs

Answers to everything on your mind

Not at all. Self-exclusion is simply a gaming break — your account balance remains completely safe. You can withdraw your funds once you return after the break.

Decreasing your limit takes effect immediately. However, increasing it requires a 7-day waiting period — a deliberate rule to prevent impulsive decisions driven by emotion.

Yes. You can view a detailed gaming history directly from your account — including how much you've spent, how long you've played, and how much you've won or lost on each game.

No, only the account holder can set their own limits. However, family members are welcome to contact z99 Support — we will treat any such information seriously and investigate accordingly.

Yes, gaming addiction is a recognised mental health condition. Like alcohol or drug dependency, it can affect the brain's dopamine system — but with the right support, it is fully manageable. z99 always recommends seeking professional help.
Your Well-Being Comes First
Set your own limits
Strict 18+ Policy
24/7 Support
Fully Confidential
Take a Break Whenever You Need

Play responsibly — keep the fun alive

Join z99 for a safe gaming experience. Play within your limits and enjoy every moment.

Register Safely Have more questions?
Set a Deposit Limit Start a Session Timer Take a break anytime
18+ | Terms & Conditions | Privacy Policy
বাংলা