1. Home
  2. Privacy Policy
Data protection policy

Z99 Privacy Policy – How We Keep Your Information Safe

Your trust is our greatest asset. Here is a clear, straightforward explanation of how z99 collects, stores, and uses your personal data — with nothing hidden.

Last Updated: June 2026
Published in Bengali
256-bit SSL Secured
We Never Sell Your Data
Never Shared with Third Parties
Encrypted storage
Right to Deletion
Table of Contents
Fully Encrypted
Your data is protected with 256-bit SSL encryption. Unauthorized access is not possible.
ISO 27001 Compliant
Our privacy commitment

Z99 protects your personal information with the same care as a family secret. Read this policy to understand what data we collect, why we need it, and how we keep it safe.

1. Introduction — Why This Policy Exists
The foundation of trust between z99 and you

Z99 (referred to herein as "we", "our") is an online gaming and betting platform built specifically with Bangladeshi users in mind. We believe that anyone using our services has the right to know — what data is being collected, why it is collected, and how safe that data is.

This Privacy Policy applies to both the z99.bio website and mobile application. By using any z99 service, you agree to the terms of this policy.

In plain terms: We only collect the data that is genuinely needed to deliver our services. Everything else stays with you.

This policy is written entirely in Bengali so you can understand it with ease. If anything is unclear, feel free to ask our support team directly.

2. What Information We Collect
Complete list of data collected

Z99 collects two types of information — what you provide directly, and what is generated automatically while you use our services:

Data Type What's Included Required?
Identity Information Full name, date of birth, NID number (for KYC) Yes
Contact information Mobile number, email address (optional) Yes
Payment information BKash/Nagad/Rocket Number (Partial Only) Yes
Device Information IP address, browser type, device OS Automatic
Usage Data Login timestamps, game history, bet records Automatic
Location Country/Region Only (Not Exact GPS) Limited

We never collect: Full payment card numbers, passwords (other than encrypted), precise GPS location, or any sensitive information without your consent.

3. How we collect your information
How and When We Collect Your Information

Z99 collects information through three main channels:

  • Provided directly: When you create an account, make a deposit, or contact our support team.
  • Automatic Collection: Automatically, through cookies and log files while you use the platform.
  • From third parties: Limited data from payment processors or fraud prevention services.

Your control: You can disable cookies at any time. However, some core features may not function properly if you do.

4. Why and how we use your information
Specific Purposes for Using Your Data

Z99 uses your information only for the following purposes:

  • Account management: To manage logins, verify identity, and keep your account secure.
  • Payment Processing: Processing deposits and withdrawals.
  • Fraud Prevention: Detecting and stopping suspicious activity.
  • Bonuses & Rewards: Ensuring accurate bonus payouts and tracking wagering requirements.
  • Customer support: Resolving your issues quickly.
  • Legal compliance: Complying with applicable laws and regulations.
  • Service improvement: Making the platform simpler and more convenient.

What We Never Do: We never sell your data, share it with third-party advertisers, or use it for marketing without your consent.

5. Who Your Information May Be Shared With
Strict Limited & Controlled Data Sharing Policy

Z99 does not sell your data to third parties. However, limited information may be shared in specific circumstances:

  • Payment service providers: bKash, Nagad, Rocket — used solely to process transactions.
  • Fraud Prevention Services: To detect suspicious activity.
  • Legal authorities: When required by a court order or government directive.
  • Business changes: In the event of a company merger or acquisition.

Terms: Every third party is bound by contract to uphold our privacy standards. They are not permitted to use your data for any other purpose.

6. Our Security Measures
How We Protect Your Information

Z99 uses industry-standard security technology. Our layers of protection include:

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted.
  • Two-Factor Authentication (2FA): Login secured with OTP verification.
  • Firewall & IDS: Blocks unauthorized access.
  • Regular Security Audits: A third-party team of experts conducts regular audits.
  • Encrypted Database: Passwords are never stored in plain text.
  • Restricted Access: Only authorized personnel can access data on a need-to-know basis.
Encryption Strength98%
Fraud Prevention96%
Data access control99%
Regular audit compliance100%
7. Cookie Policy
What Cookies Are and How We Use Them

Cookies are small data files stored in your browser. z99 uses the following types of cookies:

  • Essential cookies: Required for login sessions and security — cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics cookies: For platform improvement — you can opt out at any time.

Cookie Controls: You can delete or disable non-essential cookies at any time through your browser's Settings.

8. How long we retain your data
Data Retention Period

Z99 does not retain any data beyond what is necessary:

Data Type Retention Period Reason
Account InformationFor as long as your account remains activeService delivery
Transaction Records5 yearsLegal Obligations
Game History2 YearsDispute Resolution
Log files90 DaysSecurity
CookiesUp to 30 DaysSession management

When an account is closed, all data is permanently deleted unless retention is required by law.

9. Your Rights
Full Control Over Your Own Data

You have the following rights over your personal data at z99. To exercise any of them, please contact our support team:

Right to Know
You may ask what data we hold about you. We will respond within 30 days.
Right to Correction
You may request corrections to any inaccurate or outdated information. We will update it as soon as possible.
Right to deletion
After closing your account, you may request deletion of all personal data (except where retention is required by legal obligations).
Right to restrict processing
You can request that we stop using your data for specific purposes (such as opting out of marketing emails).
Data Portability
You may request a copy of your own personal data at any time.
Right to Withdraw Consent
You may withdraw your consent to specific data processing at any time.
10. Minor Protection
Special Policy for Protecting Children's & Minors' Data

Strict Policy: z99 does not collect information from or provide services to anyone under the age of 18. This is a non-negotiable policy.

We use age verification systems. If we find any evidence that a minor's data is in our possession, we immediately delete it and close the account.

If a parent or guardian believes their child has created an account on z99, please contact us immediately at support@z99.bio.

11. Policy Changes & Contact
How You'll Be Notified of Updates

Z99 reserves the right to update this Privacy Policy at any time. In the event of changes:

  • At least 7 Days You will be notified in advance via SMS or app notification.
  • The date of any changes will always be displayed at the top of this page.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

Contact us:

For any privacy-related questions, requests, or complaints: support@z99.bio — We aim to respond within 48 hours.

Related Policies: Terms & Conditions | Responsible Gaming

How your information is kept secure

Z99's Four-Layer Data Protection

Information You Provide
At the time of registration or payment
SSL Encryption
Encrypted the Moment It's Sent
Firewall verification
Blocking unauthorized access
Encrypted store
Stored on Secure Servers

What Sets z99's Privacy Protection Apart

What Makes Us Different from the Competition

Your Data Is Never Sold
Many platforms sell user data to advertisers. z99 never does this — it is a commitment we have upheld since day one.
Full Policy in Bengali
Complex policies written in English can be hard to follow. z99 keeps all its policies in plain, straightforward Bengali — no fine print, no hidden clauses.
In your control
You always have the right to view, correct, or delete your data. All requests are fulfilled within 30 days.
Highest-Grade Encryption
Bank-grade 256-bit SSL encryption. Your data is encrypted at every stage — from transmission to storage.
Minimum Retention Period
We do not retain any data beyond what is necessary. Once an account is closed, all information is deleted after the legally required retention period.
Regular Security Audits
An independent team of third-party experts audits z99's security systems every quarter. Any vulnerabilities found are addressed immediately.

Privacy FAQ

Straight Answers to the Most Frequently Asked Questions

No, not at all. z99 never has access to your bKash, Nagad, or Rocket PIN or password. Payments are processed directly through the respective payment provider's servers — we only receive a transaction confirmation.

No. Your gaming history is completely private. Only you and authorized z99 staff (when necessary) can access it. It is never shared with any third party.

Most of your data will be deleted. However, transaction records may be retained for up to 5 years for legal compliance. All other personal information will be permanently removed.

Only when required by a valid court order or legal obligation — never voluntarily or without cause. Should this occur, we will make every effort to notify you (where permitted by law).

Email us anytime at support@z99.bio or reach out via live chat. We'll remove you from our marketing list within 24 hours. Please note that essential account notifications cannot be turned off.
256-bit SSL
Your Data Is Never Sold
Your control
Audited System
Policy in Bengali
24/7 Support

Your Privacy Is Safe — Join z99 with Confidence

500,000+ Bangladeshis trust us — now it's your turn

Free registration View Terms
18+ | Responsible Gaming | Terms & Conditions
বাংলা